If you're seeing an error message while trying to activate or watch My5 at my5.tv/activate . don’t worry! Below, we've provided error codes, what they mean, and how to fix them.
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Error Code | Meaning | Solution |
|---|---|---|
CA-1000 | Playback issue, content no longer be available. | Restart the My5 app and try again later. or The episode might have expired. |
CA-1001 | This content is not available on your device. | Some content has device restrictions. Try different device to watching. |
CA-1002 | Media file is missing or playback not possible. | Wait while My5 restores the content. Try again later. |
CA-1003 | Content was removed due to legal or licensing reasons. | My5 may restore this content soon. Check back later. |
CA-1004 | My5 no longer has the rights to show this episode or content. | The episode is no longer available. Try watching other available shows. |
CA-3000 | My5 is restricted to the UK. You may be outside the allowed region. | If you're in the UK but see this error, restart your router, disable VPN, or contact My5 support with your location details. |
CA-4000 / CA-4001 / CA-4002 | Technical failure, content cannot load at this time. | Restart your device and internet router. If the issue persists, try later. |
CA-4003 | The device license could not be generated. | Ensure your device time and date are correct. Clear your browser cache and try again. |
JW-1001 / JW-2001 / JW-2008 / JW-2010 - JW-2015 | Video player failed to load due to a technical error. | Restart your device. If the error persists, contact My5 support with details. |
JW-1010 | DRM settings are blocking playback (Chrome or Firefox issue). | Enable "Protected Content Playback" in Chrome or "Allow DRM Content" in Firefox. |
JW-1011 | Incorrect date or time is causing player playing issues. | Set the correct date, time, and time zone on your device. Restart and try again. |
JW-2002 | My5 cannot access media due to network issues or regional restrictions. | Check your internet connection and disable VPN. If you're in the UK but blocked, contact My5 with your IP details. |
JW-5000 | Ad blocker detected, playback restricted. | Disable ad-blockers, refresh the page, and try again. |
General Troubleshooting Tips
Restart your device and internet router.
Clear cache and cookies if using a browser.
Update the My5 app to the latest version.
Check for service outages on my5.tv/activate official social media pages.
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